Free · Interactive · With Answers

English for Retail Staff

Vocabulary exercises, customer service conversations, and politeness training for anyone working in a shop, store, or retail environment — covering both British and American English.

Vocabulary Training

Retail vocabulary 1 General store vocabulary — AE
Retail vocabulary 2 Clothing & fashion — BE
Retail vocabulary 3 Electronics store — AE
Retail vocabulary 4 Payment & checkout — BE
Retail vocabulary 5 Returns & exchanges — AE
Retail vocabulary 6 Stock & inventory — AE
Retail vocabulary 7 Sales & promotions — BE
Retail vocabulary 8 Grocery & supermarket — BE
Retail vocabulary 9 Describing products — AE
Retail vocabulary 10 Retail phrasal verbs — BE

Customer Conversations

Retail conversations 1 Greeting customers — AE
Retail conversations 2 Helping customers find items — BE
Retail conversations 3 Sizes & availability — BE
Retail conversations 4 Recommending & upselling — BE
Retail conversations 5 The changing room — BE
Retail conversations 6 Checkout & payment — BE
Retail conversations 7 Returns & refunds — BE
Retail conversations 8 Difficult customers — AE
Retail conversations 9 Phone & online enquiries — BE
Retail conversations 10 Closing the sale — BE
Retail customer service 1 Luxury retail register — BE
Retail customer service 2 Talking to colleagues — BE

Politeness Training

Retail politeness training 1 Language on the sales floor — AE
Retail politeness training 2 Handling complaints — BE
Retail politeness training 3 Upselling politely — AE
Retail politeness training 4 Difficult customers — AE
Retail politeness training 5 Professional language at checkout — BE

About EnglishForMyJob.com
Part of the LearnEnglishFeelGood.com family — free, practical English for the workplace. All exercises are interactive and include answers.