Retail Conversations 9 — Phone & Online Enquiries BE
Handling customer calls and online order questions — a different kind of retail conversation that requires its own language.
Choose the most natural-sounding response. LEVEL: Intermediate
1. Hello? Is anyone there?
That's right! Well done!Sorry, that is incorrect. Please try again.
2. Can you check if you have something in stock?
That's right! Well done!Sorry, that is incorrect. Please try again.
3. I ordered something three days ago and it still hasn't arrived.
That's right! Well done!Sorry, that is incorrect. Please try again.
4. I received the wrong item.
That's right! Well done!Sorry, that is incorrect. Please try again.
5. Can I place an order over the phone?
That's right! Well done!Sorry, that is incorrect. Please try again.
6. Can you put me through to the online department?
That's right! Well done!Sorry, that is incorrect. Please try again.
7. I need to change my delivery address.
That's right! Well done!Sorry, that is incorrect. Please try again.
8. I can't hear you very well.
That's right! Well done!Sorry, that is incorrect. Please try again.
9. Can I speak to a manager?
That's right! Well done!Sorry, that is incorrect. Please try again.
10. Thank you for your help.
That's right! Well done!Sorry, that is incorrect. Please try again.
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