Retail Conversations 8 — Dealing with Difficult Customers AE

The hardest conversations in retail — complaints, impatience, and customers who are sure they're right even when they're not.

Choose the most natural-sounding response. LEVEL: Advanced

1. This is absolutely ridiculous. I've been waiting for 20 minutes.
2. I was told it would be ready today and it's not.
3. I'm never shopping here again.
4. The website said you had this in stock.
5. I've been a customer here for years and this is how you treat me?
6. I want a full refund and compensation.
7. This is the third time this has happened.
8. Your colleague was very rude to me.
9. I know my rights — you have to give me a refund.
10. Can't you just make an exception this time?
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More exercises like this Retail Conversations 7 — Returns & Refunds Retail Conversations 9 — Phone & Online Enquiries Browse all Retail exercises →
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