Retail Conversations 7 — Returns & Refunds BE

Handling returns professionally — from a straightforward refund to a tricky situation without a receipt.

Choose the most natural-sounding response. LEVEL: Intermediate

1. I'd like to return this please.
2. I don't have the receipt anymore.
3. It broke after fortnight.
4. I just changed my mind.
5. I bought it online — can I return it here?
6. Can I exchange it instead of getting a refund?
7. The zip was broken when I opened it.
8. I've worn it once. Can I still return it?
9. How long will the refund take?
10. I want to speak to the manager.
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More exercises like this Retail Conversations 6 — Checkout & Payment Retail Conversations 8 — Difficult Customers Browse all Retail exercises →
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