Politeness Training — Retail 3: Upselling Politely AE

The difference between a helpful suggestion and a pushy sell is entirely in the language — this exercise practises the right way.

Choose the most natural-sounding response. LEVEL: Intermediate

1. A customer is about to buy a camera. Which is the most natural, non-pushy way to suggest a memory card?
2. A customer is buying a pair of leather shoes. What is the most helpful way to mention shoe care products?
3. A customer declines your suggestion. What should you do?
4. A customer is buying a basic version of a product. When is it appropriate to mention the premium version?
5. Which phrase opens a product suggestion most naturally?
6. A customer says they're on a budget. What should you do?
7. A customer is buying a new phone. What's the most natural way to mention a case?
8. After a customer has declined an add-on, they ask if there's anything else they need to know. What should you say?
9. A customer says "I'll think about the extended warranty." What is the most professional response?
10. A customer seems interested in a more expensive item but hesitates at the price. What's the right approach?
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More exercises like this Politeness Training — Retail 2: Handling Complaints Politeness Training — Retail 4: Difficult Customers Browse all Politeness Training exercises →
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