Politeness Training — Retail 1: Language on the Sales Floor AE

How to sound professional and courteous with customers on the sales floor — the language of good retail service.

Choose the most natural-sounding response. LEVEL: Intermediate

1. Which is the most professional way to offer help to a customer?
2. A customer is looking at two options and seems unsure. What is the most helpful thing to say?
3. A customer asks a question you don't know the answer to. What should you say?
4. The customer's item isn't available in their size. What is the best response?
5. A customer is taking a long time to decide. What should you do?
6. How should you respond if a customer says "thank you" at the end of an interaction?
7. A customer asks for something you don't carry. What is the most professional way to respond?
8. A customer drops something and picks it up themselves. What should you say?
9. A customer compliments the store. What is the most natural, warm response?
10. A customer is waiting while you serve someone else. What should you do?
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More exercises like this Politeness Training — Retail 2: Handling Complaints Politeness Training — Retail 3: Upselling Politely Browse all Politeness Training exercises →
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