Retail English 9 — Describing Products to Customers AE

The language of product descriptions — how to talk about features, materials, quality, and comparisons with confidence.

Vocabulary in context

Being able to describe a product well is one of the most valuable skills in retail. It turns "let me just check the tag" into a confident, knowledgeable conversation that builds trust. A customer who feels advised rather than just sold to is far more likely to buy — and to come back.

Ready to practice! Let's go!

Fill in each blank with the correct word from the list:

durable
ergonomic
versatile
lightweight
water-resistant
handcrafted
hypoallergenic
premium
compact
sustainable

1. This backpack is incredibly — the zips and stitching are reinforced so it'll last for years.

2. The handle is — it's shaped to reduce wrist strain when you use it for long periods.

3. It's a very piece — you can dress it up or down depending on the occasion.

4. Despite its large capacity, the bag is surprisingly — it's made from a very thin but strong nylon.

5. The outer shell is — it won't protect against heavy rain, but it'll handle light splashes fine.

6. Each piece is — no two are exactly alike, which is part of what makes them special.

7. The pillow is filled with materials — safe for people with sensitive skin or allergies.

8. It's from our range — the materials and finishing are noticeably better than the standard line.

9. It's very — folds flat and fits easily into a handbag or laptop bag.

10. The packaging is 100% — recycled materials, and the ink is soy-based.