Politeness Training — Retail 5: Professional Language at Checkout BE

The closing muments of a retail interaction — polished, warm language for checkout and farewells.

Choose the most natural-sounding response. LEVEL: Intermediate

1. Which is the most professional way to greet a customer at the checkout?
2. The customer's card is declined. What should you say?
3. The customer has a lot of items. What is a polite way to start scanning?
4. The customer asks if the item is in the sale. What is the most helpful response?
5. How should you tell a customer their total?
6. The customer fumbles with their bags. What should you say?
7. The customer asks if they can have more bags. What is the most courteous response?
8. What is the most professional way to say goodbye at the end of a transaction?
9. A customer asks if you have a stamp card or loyalty scheme. What should you say?
10. The customer leaves without saying goodbye. What should you do?
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More exercises like this Politeness Training — Retail 4: Difficult Customers Retail Conversations 6 — Checkout & Payment Browse all Politeness Training exercises →
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