Restaurant Politeness Training 7
Restaurant customer service English — practice selecting the most appropriate response to customers.
Vocabulary in context
In a busy restaurant, there's no time to think too carefully about how to phrase something — the words have to be there when you need them. This exercise builds the kind of automatic, professional response vocabulary that experienced front-of-house staff rely on: the phrases for greeting, for taking orders, for handling complaints, for checking in mid-meal, for closing the experience gracefully. The goal is to get these so deeply embedded that they come out naturally even at the end of a double shift, when you're tired and the kitchen is backed up and table six is signalling for the third time. Consistent quality under pressure is the real mark of a hospitality professional.
