POLITENESS TRAINING FOR STAFF (RESTAURANTS/BARS/CAFES)
topic: Talking to customers in English 6

Answer each question (or address each concern) using the best, most polite response:

1. Can you prepare food for 100 people?
  Unfortunately, we can't. Our catering limit is 75.
  Our catering limit is 75. Any more, then no.
  Our catering limit is 75. That's all.

2. Do you offer gluten-free options.
  We have several gluten-free options. They're marked "GF" in the menu.
  Yes we have some. What would you like?
  We have gluten-free options. Look in the menu, please.

3. Can you create a vegan-only menu for the event?
  Yes, we've done it many times. Don't worry.
  Yes, we can. We have experience with those people.
  Yes, we have lots of experience with catering vegan events.

4. How fresh is your produce?
  Fresh, obviously! Bought the same day.
  We cater with produce bought the morning of the event.
  Can you please relax and not worry about this? Our produce is fresh.

5. Can we get someone to take our order?
  Order at the bar.
  Noone will come to you. Please go to the bar.
  You'll have to place your order at the bar.

6. Can we get some peanuts?
  Sure, they're $5. Is that ok?
  Yes, but you have to pay me $5.
  The peanuts are not free. They're $5.

7. Do you bake the pastries here?
  Yes, would you like to try one?
  We bake them here.
  Yes, do you want one?

8. Can I leave my CV with you?
  Sure, but we're not going to hire you right now.
  Sure. If you want.
  Sure, we're not looking to hire anyone right now, but we'll keep it on file.

9. I'd like to cancel my reservation.
  State your name.
  Tell me your name.
  Sure, your name?

10. Can I get a cup to go please?
  Sure, would you like a cover for that?
  Yes you can. Should I give you a cover?
  I can give you one. Do you want a cover?

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