Tourism Politeness Training 1
Politeness training for travel and tourism workers — professional English for passenger and traveler interactions.
Vocabulary in context
Tourism professionals often meet people at their most vulnerable travel moment — lost, late, confused, or exhausted after a journey that didn't go as planned. The language in this exercise is the kind that helps in all of those situations: reassuring without being patronising, informative without being overwhelming, and calm in the kind of authoritative way that makes people feel they're being looked after by someone who genuinely knows what they're doing. This exercise covers the Q&A format of real traveller interactions — the questions passengers and tourists ask most, and the responses that actually help rather than just technically answer.
