Tourism Politeness Training 10

Final-level customer service English for travel and tourism — consistent professionalism in any situation.

Vocabulary in context

The final exercise in this series brings together everything — vocabulary, tone, structure, and situational judgment — in a set of scenarios that represent the full complexity of real tourism customer service. Some are straightforward; some are genuinely difficult. All of them require the same thing: professional, warm, solution-focused English that makes the traveller feel they've been dealt with by someone who takes both their job and their customers seriously. That's the standard this exercise holds itself to — and it's the standard that separates the tourism professionals travellers remember from the ones they forget.

Ready to practice? Let's go!

1. Does this train have wifi?
  Yes, it does.
  Yes, the network is "...", No password needed.
  Yes, would you like some more information about this?.

2. What's the name of this stop?
  It's right there on the sign.
  Are you getting off here?
  This is the "science museum" stop.

3. Is the museum wheelchair accessible?
  Yes, we welcome wheelchairs.
  Yes, it is.
  Yes, people in wheelchairs can enter.

4. How long is the tour?
  The tour usually lasts about two hours.
  Two hours.
  Two hours. Sometimes a little more, sometimes a little less.

5. Are there pickpockets on the subway?
  Yes, you have to be careful. It happens pretty often.
  Yes, it's a big city. There is going to be some crime.
  Yes, take this seriously. It happens pretty often.

6. Are these postcards free?
  €2 please!
  You must pay €2 for each postcard.
  No, they're €2 each.

7. How much for a camping space?
  It's €20 per night, payable in advance.
  €20 per night. You must pay now, before you go in.
  €20 per night. Please pay me first.

8. Does this electrical outlet work? My phone's not charging.
  Obviously not, if your phone's not charging.
  No, it doesn't work.
  No.

9. Can I use my ticket on the subway and the bus?
  It's possible.
  Yes, you can use the ticket on all public transportation.
  Will you be using the bus or the subway?

10. What year was this building constructed?
  It's hard to keep track of the dates, but in the 1920s.
  1925? 1927? One of those.
  I believe that it was built either in 1925 or 1927.

Our other sites

LearnEnglishFeelGood.com— free English grammar & vocabulary exercises BusinessEnglishSite.com— business English vocabulary & grammar LearnSpanishFeelGood.com— free Spanish grammar & vocabulary exercises

Connect & follow

Worksheets

Get printable PDFs →

Downloadable PDF versions of all our exercises — perfect for classroom use or self-study.

Cookie & privacy policy / Content policy / Contact: info (at) learnenglishfeelgood.com