Hotel Reception English 4

Advanced vocabulary for hotel reception staff — English for complex guest services and front desk situations.

Vocabulary in context

Advanced hotel reception English is less about knowing the words and more about deploying them at the right moment with the right tone. A seasoned receptionist can manage a queue of twelve people, answer a phone, respond to a colleague's question, and make every single person feel like they have their full attention — all in the same two-minute stretch. The vocabulary in this exercise covers the scenarios that require that level of composure: VIP check-ins, group bookings, late-night issues, and complex guest situations that require both problem-solving and diplomatic precision. This is front desk English at its most demanding — which also makes it the most satisfying to master.

Ready to practice? Let's go!

Practice English with us! This exercise is for hotel concierges, bellhops, reception desk workers, managers, etc. It will help you have better conversations in English. A guest wants some information from you. Choose the most natural-sounding response:
LEVEL: Easy/Medium

1. Can you get someone to clean my room?
  Yes, I'll get someone to do that right away.
  Yes, it was cleaned this morning.
  Yes, all of our rooms are always clean.

2. Why was my credit card declined?
  You can pay cash.
  I don't know. You'll have to contact your bank to get that information.
  No, we don't have free parking.

3. Where is breakfast served?
  Breakfast is included.
  We offer a breakfast buffet.
  In the hotel restaurant.

4. Could you please confirm my reservation via (by) email?
  Yes, I'll send you a confirmation email right away.
  I'll give you our email address.
  Please send us a confirmation right away.

5. We need some clean towels.
  There is a shower in every room.
  The cleaning staff will pick up the dirty towels when they clean the room.
  I'll ask the cleaning staff to bring you some.

6. How much are the small bottles of brandy in the mini-bar?
  I'll get more sent up right away.
  They are $10 each.
  There are 10 small bottles in each mini-bar.

7. I need to wake up at 7:00 AM.
  I'll make sure you get a wake-up call at that time.
  It's 8:30 PM
  Would you like me to call you a taxi?

8. Do you accept Mastercard?
  You can pay with your bank card as well.
  Yes, we accept all major credit cards.
  You can pay with a credit card.

9. How much is your cheapest double room?
  For one person?
  Right now our cheapest one is $200 per night.
  Our double rooms are usually booked well in advance.

10. I reserved a room for Friday. I'd like to change that to Saturday.
  OK, you will be leaving on Saturday?
  I see that you've already made a reservation.
  OK, let me check your reservation.

Our other sites

LearnEnglishFeelGood.com— free English grammar & vocabulary exercises BusinessEnglishSite.com— business English vocabulary & grammar LearnSpanishFeelGood.com— free Spanish grammar & vocabulary exercises

Connect & follow

Worksheets

Get printable PDFs →

Downloadable PDF versions of all our exercises — perfect for classroom use or self-study.

Cookie & privacy policy / Content policy / Contact: info (at) learnenglishfeelgood.com