FOOD & BEVERAGE
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HOTEL INDUSTRY
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TRAVEL/TOURISM
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GO PREMIUM!
ENGLISH FOR HOTEL EMPLOYEES
topic:
Hotel Reception/ Guest Services 3
Fill in each blank with the correct word. If both words can be used, choose the one that sounds more
natural
in each situation.
1. A
(concierge/counsellor)
is someone who works at the reception desk.
2. I'll get one of the bellhops to take your
(bags/baggage)
to your room.
3. Someone
(left/gave)
a package for you.
4. If a room is "bigger", you can say it's "more
(spacious/spatial)
.
5. I'll have to
(console/consult)
with the manager = I'll have to discuss it with the manager
6. To reserve a room = To
(book/reservation)
a room
7. I can't
(warrantee/guarantee)
(= promise) that the price won't go up.
8. We have really good weekend
(deals/offerings)
( = special offers).
9. Would you like me to
(request/call)
you a taxi?
10. Breakfast is
(inclusive/included)
in your room rate.
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