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ENGLISH FOR HOTEL EMPLOYEES
topic: Hotel Reception/ Guest Services 3



Fill in each blank with the correct word. If both words can be used, choose the one that sounds more natural in each situation:

1. A (concierge/counsellor) is someone who works at the reception desk.

2. I'll get one of the bellhops to take your (bags/baggage) to your room.

3. Someone (left/gave) a package for you.

4. If a room is "bigger", you can say it's "more (spacious/spatial).

5. I'll have to (console/consult) with the manager = I'll have to discuss it with the manager

6. To reserve a room = To (book/reservation) a room

7. I can't (warrantee/guarantee) (= promise) that the price won't go up.

8. We have really good weekend (deals/offerings) ( = special offers).

9. Would you like me to (request/call) you a taxi?

10. Breakfast is (inclusive/included) in your room rate.

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