Hotel Reception English 3

More English practice for hotel reception — talking to guests in a variety of front desk situations.

Vocabulary in context

One of the less glamorous but genuinely important skills of hotel reception is the ability to say the same things, over and over, in a way that still sounds sincere on the hundredth repetition. Welcoming guests, explaining the breakfast hours, describing the parking situation — these phrases need to feel fresh every time, because every guest is hearing them for the first time. This exercise builds the vocabulary and phrasing that experienced receptionists use to make routine information sound warm and personal. It also covers the language of the less routine moments: the tricky request, the billing dispute, the guest who's in the wrong hotel entirely. All of it matters, and all of it is worth practising.

Ready to practice? Let's go!

1. Can someone bring my bags up to my room?
  I'll get someone to do that right away.
  I'll get the bags into your room.
  Are you going to take the bags yourself?

2. Do you have valet parking?
  Yes, I'll get someone to park your car.
  Yes, you can park it in the parking lot around the corner.
  No, we don't have free parking.

3. Can I stay an extra night?
  $100 per night.
  We don't accept credit cards.
  I'm sorry, but we're all-booked for tonight.

4. Where can I get a taxi into the city?
  Yes, you can get there by taxi.
  I'll call you a cab/taxi.
  It's not too expensive.

5. Can you give me a different room? This one is too small.
  I'm sorry it's so small.
  Yes, would you like to pay for the extra room by credit card?
  I'm sorry but it's the biggest room we have available right now.

6. Is there a restaurant nearby?
  There's a Chinese restaurant right across the street.
  There are many good restaurants in our city.
  Chinese food.

7. Can my guests stay in my room overnight?
  Yes, but they have to register at the reception desk.
  We have many international guests staying at our hotel.
  Would you like to reserve a room for your guests?

8. I'd like a room for three nights.
  How many nights will you be staying?
  All of our rooms are non-smoking.
  Would you like a room with one bed or two?

9. Can I pay cash?
  No, we only accept cash.
  That'll be $300 for four nights.
  Of course.

10. I don't want my sheets changed every day.
  There's a card you can put on your door handle to let the cleaning staff know.
  Yes, it's part of room service.
  The cleaning staff does that every day.

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