Hotel Reception English 1

Vocabulary exercise for hotel reception staff — general English for front desk and guest services.

Vocabulary in context

The hotel reception desk is where the whole stay begins — and guests arrive carrying a full range of emotional baggage before they've even reached the counter. Some have been travelling for fourteen hours; some have already spotted that the room they booked online looks nothing like the photos. The vocabulary in this exercise covers the language of those first interactions: the check-in process, room type explanations, amenity introductions, and the careful phrasing that pre-empts common questions and makes every guest feel that their arrival has been handled smoothly. Getting this right sets the tone for everything that follows — and that's a responsibility worth taking seriously.

Ready to practice? Let's go!

1. Can someone bring my bags up to my room?
  I'll get someone to do that right away.
  I'll get the bags into your room.
  Are you going to take the bags yourself?

2. Do you have valet parking?
  Yes, I'll get someone to park your car.
  Yes, you can park it in the parking lot around the corner.
  No, we don't have free parking.

3. Can I stay an extra night?
  $100 per night.
  We don't accept credit cards.
  I'm sorry, but we're all-booked for tonight.

4. Where can I get a taxi into the city?
  Yes, you can get there by taxi.
  I'll call you a cab/taxi.
  It's not too expensive.

5. Can you give me a different room? This one is too small.
  I'm sorry it's so small.
  Yes, would you like to pay for the extra room by credit card?
  I'm sorry but it's the biggest room we have available right now.

6. Is there a restaurant nearby?
  There's a Chinese restaurant right across the street.
  There are many good restaurants in our city.
  Chinese food.

7. Can my guests stay in my room overnight?
  Yes, but they have to register at the reception desk.
  We have many international guests staying at our hotel.
  Would you like to reserve a room for your guests?

8. I'd like a room for three nights.
  How many nights will you be staying?
  All of our rooms are non-smoking.
  Would you like a room with one bed or two?

9. Can I pay cash?
  No, we only accept cash.
  That'll be $300 for four nights.
  Of course.

10. I don't want my sheets changed every day.
  There's a card you can put on your door handle to let the cleaning staff know.
  Yes, it's part of room service.
  The cleaning staff does that every day.

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