FOOD & BEVERAGE
|
HOTEL INDUSTRY
|
TRAVEL/TOURISM
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OTHER JOBS
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POLITENESS TRAINING
ENGLISH FOR HOTEL EMPLOYEES
topic:
Hotel Reception/ Guest Services 2
Fill in each blank with the correct word. If both words can be used, choose the one that sounds more
natural
in each situation:
1. I'm sorry, we don't have any rooms
(available/rentable)
that weekend.
2. Would you like me to check another
(date/schedule)
for you?
3. I'm sorry, we're all-
(books/booked)
( = we have no free rooms) because of a big conference.
4. I'll need to see your passport, or some other form of
(identity/identification)
.
5. We don't have room
(servants/service)
. ( = We don't bring food, etc. to your room)
6. The concierge will
(show/carry)
you to your room.
7. There's a
(tiny/mini)
-bar in every suite.
8. Let me know if I can be of further
(assistance/assistant)
= Let me know if there's anything else I can do to help
9. Before you arrive =
(Prior/Previous)
to your arrival
10. We also have a gym which you can use at your
(dispersal/disposal)
.
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