Hotel Reception English 2

Hotel reception English — vocabulary and expressions for guest services and front desk interactions.

Vocabulary in context

Hotel reception is a job where you have to be three people at once: a warm face, a problem-solver, and a professional representative of the property's brand — often simultaneously, often to different guests, often on the phone at the same time. The vocabulary switches constantly between all three modes, from the warmth of a greeting to the precision of explaining billing to the calm authority of handling a complaint. This exercise builds the language for all of those modes, with a focus on the exchanges that happen most often at a busy front desk: late check-ins, early check-outs, extension requests, upgrade inquiries, and issues that have arrived, as they usually do, at exactly the wrong time.

Ready to practice? Let's go!

Fill in each blank with the correct word. If both words can be used, choose the one that sounds more natural in each situation.

1. I'm sorry, we don't have any rooms (available/rentable) that weekend.

2. Would you like me to check another (date/schedule) for you?

3. I'm sorry, we're all- (books/booked) ( = we have no free rooms) because of a big conference.

4. I'll need to see your passport, or some other form of (identity/identification).

5. We don't have room (servants/service). ( = We don't bring food, etc. to your room)

6. The concierge will (show/carry) you to your room.

7. There's a (tiny/mini)-bar in every suite.

8. Let me know if I can be of further (assistance/assistant) = Let me know if there's anything else I can do to help

9. Before you arrive = (Prior/Previous) to your arrival

10. We also have a gym which you can use at your (dispersal/disposal).

11. The rate for that room is (slightly/lightly) ( = a little) higher.

12. I can (assist/assess) ( = help) you with this.

13. Is there a (trouble/problem) with your room?

14. Are you having (trouble/problem) opening the door?

15. We offer (washing/laundry) service for our guests.

16. This service is (given/provided) as part of your room rate.

17. Breakfast is not included in the price. You will have to pay (extra/money) for it.

18. We offer 24- (hour/hours) room service.

19. The word "amenities" refers to "comforts" or (conveniences/conventions). These may include a pool, a sauna, a restaurant, etc.

20. We have an (indoor/inside) pool for our guests.

21. A (concierge/counsellor) is someone who works at the reception desk.

22. I'll get one of the bellhops to take your (bags/baggage) to your room.

23. Someone (left/gave) a package for you.

24. If a room is "bigger", you can say it's "more (spacious/spatial).

25. I'll have to (console/consult) with the manager = I'll have to discuss it with the manager

26. To reserve a room = To (book/reservation) a room

27. I can't (warrantee/guarantee) (= promise) that the price won't go up.

28. We have really good weekend (deals/offerings) ( = special offers).

29. Would you like me to (request/call) you a taxi?

30. Breakfast is (inclusive/included) in your room rate.