ENGLISH FOR HOTEL EMPLOYEES
topic: Hotel Reception/ Guest Services 2

Fill in each blank with the correct word. If both words can be used, choose the one that sounds more natural in each situation.

1. I'm sorry, we don't have any rooms (available/rentable) that weekend.

2. Would you like me to check another (date/schedule) for you?

3. I'm sorry, we're all- (books/booked) ( = we have no free rooms) because of a big conference.

4. I'll need to see your passport, or some other form of (identity/identification).

5. We don't have room (servants/service). ( = We don't bring food, etc. to your room)

6. The concierge will (show/carry) you to your room.

7. There's a (tiny/mini)-bar in every suite.

8. Let me know if I can be of further (assistance/assistant) = Let me know if there's anything else I can do to help

9. Before you arrive = (Prior/Previous) to your arrival

10. We also have a gym which you can use at your (dispersal/disposal).

11. The rate for that room is (slightly/lightly) ( = a little) higher.

12. I can (assist/assess) ( = help) you with this.

13. Is there a (trouble/problem) with your room?

14. Are you having (trouble/problem) opening the door?

15. We offer (washing/laundry) service for our guests.

16. This service is (given/provided) as part of your room rate.

17. Breakfast is not included in the price. You will have to pay (extra/money) for it.

18. We offer 24- (hour/hours) room service.

19. The word "amenities" refers to "comforts" or (conveniences/conventions). These may include a pool, a sauna, a restaurant, etc.

20. We have an (indoor/inside) pool for our guests.

21. A (concierge/counsellor) is someone who works at the reception desk.

22. I'll get one of the bellhops to take your (bags/baggage) to your room.

23. Someone (left/gave) a package for you.

24. If a room is "bigger", you can say it's "more (spacious/spatial).

25. I'll have to (console/consult) with the manager = I'll have to discuss it with the manager

26. To reserve a room = To (book/reservation) a room

27. I can't (warrantee/guarantee) (= promise) that the price won't go up.

28. We have really good weekend (deals/offerings) ( = special offers).

29. Would you like me to (request/call) you a taxi?

30. Breakfast is (inclusive/included) in your room rate.

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