Tourism Customer Service 7
More customer service practice for travel and tourism staff — advanced English for traveler interactions.
Vocabulary in context
Professional customer service in travel and tourism requires a vocabulary that is simultaneously accurate, diplomatic, and efficient — three qualities that don't always pull in the same direction. This exercise focuses on the language that navigates those tensions: how to be accurate without being blunt, diplomatic without being evasive, and efficient without making a traveller feel rushed through a conversation they needed. The scenarios here are drawn from real travel and tourism situations, and the language choices reflect what genuinely works — not just what sounds polite in the abstract, but what actually makes travellers feel well handled in practice.
