POLITENESS TRAINING FOR HOTEL INDUSTRY WORKERS topic: The right way to talk to guests/clients in English 4
Part of providing good customer service is knowing the right way to communicate. English has its own "accepted" ways of talking to customers/clients/guests. If you don't use these, or if you use them incorrectly, you might come across ( = be seen) as rude or unprofessional.
In the exercise below, pretend that someone is asking you the question in italics. Choose the best, most polite response: