Hotel Politeness Training 2

Hotel politeness practice — selecting the right phrasing for common guest interactions.

Vocabulary in context

Hotel guests arrive with expectations shaped by every hotel they've ever stayed in before — the good ones and the bad ones. The language in this exercise is the kind that consistently places you in the good category: the phrasing that acknowledges without overpromising, apologises without grovelling, and solves problems without making the guest feel like their problem was an inconvenience. The scenarios here are drawn from real front-of-house situations, and the responses have been chosen because they represent not just what's acceptable, but what's genuinely excellent — the kind of English that guests mention in their reviews.

Ready to practice? Let's go!
1. My key isn't working.
2. Is that the cheapest room you have?
3. How can I get to the train station from here?
4. I think the cleaning lady stole my wallet!
5. Can you tell the cleaning lady not to clean my room today?
6. Is there a shuttle bus leaving for the airport soon?
7. Can you show me where we are on the map?
8. Is this necessary?
9. Would you like to have a drink with me later?
10. Can you get someone to bring my bags up to my room?
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out of 10 — feedback shown below each question
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