ENGLISH FOR HOTEL AND RESORT STAFF
topic: General English vocabulary for talking to guests 2




This exercise is for anyone who works in a hotel, motel, resort, etc. and wants to improve their English in order to server customers better. Fill in each blank with the proper (best) response from the following list:
advance, overnight, ports, queen, sleeps, form, top, vacancies, delivered, front

1. There's a 10% tax on of ( = in addition to) the basic room rate.

2. Yes, your guests are allowed to stay in your room.

3. The "reception desk" is often referred to as the desk.

4. This suite up to 5 people.

5. If you like, I can have your dry cleaning picked up and to you later.

6. I suggest you book our executives suites well in .

7. We don't have any free rooms = We don't have any .

8. Please fill out this .

9. Would you like a room with one king bed or two beds?

10. Each suite has multiple data , so you can go online ( = access the internet) anytime you like.

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