Hotel & Resort Vocabulary 1

Vocabulary in context

Working at a hotel or resort means being the first person many guests turn to when they need something — and those needs can range from where is the gym? to I think there's been a mistake with our booking to we're celebrating our anniversary and would love something special. The vocabulary in this exercise covers the full breadth of those interactions: the language of facilities and services, of problem-solving, of upselling, and of making guests feel that their specific stay — not just stays in general — matters. Good resort English isn't just about answering questions. It's about making every guest feel like the property was expecting them personally.