Travel Agency Conversations 2
More conversation practice for travel agents — English for a wider range of client situations.
Vocabulary in context
The second stage of travel agency conversation is often the most complex: once you know where a client wants to go and roughly what they want, you have to translate that into an actual trip — and sometimes the actual trip doesn't quite match what they imagined. Flights have layovers they weren't expecting. The hotel they saw online is in a different part of the city than they thought. The dates they want are double the price of the dates that are actually available. This exercise practises the language of navigating that gap: how to deliver adjustments without killing enthusiasm, how to reframe constraints as options, and how to close a booking that the client feels genuinely good about.
