Travel Agency Conversations 1

Vocabulary in context

Travel agents have a unique conversational challenge: they need to gather a lot of very specific information from clients while making the conversation feel relaxed and exploratory rather than like an interrogation. Where do you want to go? What's your budget? Do you need a visa? — the right way to ask these questions makes the difference between a client who books on the spot and one who says they'll think about it and never comes back. This exercise practises the Q&A format of real travel agency consultations, building the vocabulary and phrasing that makes clients feel they're being helped rather than processed.