Politeness Training — Healthcare 4: Professional Boundaries & Safeguarding AE

The language of professional boundaries — how to maintain a safe, appropriate relationship with residents and families while staying compassionate.

Boundaries and safeguarding in care

Professional boundaries protect both residents and care workers. They're not about being cold or distant — they're about maintaining a relationship that is safe, appropriate, and focused on the resident's needs. This exercise practises the language of boundary-setting, safeguarding concerns, and the reporting of any situation that makes you feel uncomfortable or unsafe.

Ready to practice! Let's go!

Choose the most natural-sounding response. LEVEL: Advanced

1. A resident asks you to keep a secret from the nursing team. What should you do?
2. A resident's family member gives you a cash tip. What should you do?
3. A resident makes an inappropriate comment toward you. What is the right response?
4. You notice unexplained bruising on a resident who cannot explain it. What should you do?
5. A family member asks you for your personal phone number so they can check on their relative. What should you say?
6. A colleague asks you to document something you didn't actually observe. What should you do?
7. A resident says another staff member has been unkind to them. What should you do?
8. You feel unsafe during a home visit. What should you do?
9. A resident asks you to do something that is outside your role. What should you say?
10. You witness a colleague behaving inappropriately with a resident. What is your responsibility?
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More exercises like this Politeness Training — Healthcare 3: Upset Families Politeness Training — Healthcare 1: Dignity in Care Browse all Healthcare exercises →
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