Politeness Training — Healthcare 1: Dignity in Personal Care AE

The language of dignity — how to communicate respectfully and professionally during the most intimate aspects of care work.

Dignity as communication

Dignity in care is not just about what you do — it's about how you speak. Every word during personal care either affirms or diminishes the resident's sense of self. This exercise focuses on the specific language choices that make personal care feel respectful: asking rather than telling, explaining before doing, and always treating the resident as an autonomous adult.

Ready to practice! Let's go!

Choose the most natural-sounding response. LEVEL: Intermediate

1. Which response best maintains a resident's dignity at the start of personal care?
2. A resident says they don't want help with washing today. What is the most respectful response?
3. How should you enter a resident's room before personal care?
4. A resident can do part of their care independently. What should you do?
5. Which phrase best explains what you are about to do before beginning care?
6. A resident winces during personal care. What should you do?
7. Which response best acknowledges a resident's preference?
8. A resident asks to stop mid-care. What should you do?
9. Which language is more person-centred?
10. After personal care, what is the most professional and caring thing to say?
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More exercises like this Politeness Training — Healthcare 2: Dementia Patients Care Conversations 1 — Personal Care Browse all Healthcare exercises →
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