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POLITENESS TRAINING
ENGLISH FOR TRAVEL AGENTS
topic: General vocabulary practice for travel agents 2
Fill in each blank with the correct word. If both words can be used, choose the one that sounds more
natural
in each situation.
1. Will this be a one-way ticket, or a
(returning/return)
ticket? ( = in the United States, "round-trip ticket" is used)
2. I've heard nothing but
(positive/benefits)
things about this resort.
3. Are you interested in buying travel
(insurance/assurance)
?
4. This is probably your best
(option/optional)
.
5. We have a lot of
(package/box)
deals ( = deals which include air, hotel, and sometimes food/drinks) to Cuba and the Dominican Republic right now.
6. You can
(upgrade/increase)
to a four-star hotel for $200 more.
7. You'll have to
(confirm/conform)
your reservation by the end of tomorrow.
8. The ticket has to be
(purchased/presented)
( = bought) by Thursday.
9. To pay in
(full/complete)
= To pay the entire/whole price
10. A passenger's "
"
(itinerary/journey)
is their proposed route of travel (travel plan).
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