Travel Agent Vocabulary 1

Vocabulary exercise for travel agents — essential English terms and expressions for the travel industry.

Vocabulary in context

Travel agents occupy a curious position in the modern world — clients could theoretically book everything themselves online, but they come to you because they don't trust the internet to sort out the complicated parts. The vocabulary in this exercise is the language that justifies that trust: the precise terms for fares and fare classes, booking conditions, visa requirements, transfer types, and accommodation categories. Getting this vocabulary right isn't just about sounding professional — it's about actually giving clients the right information. A travel agent who misuses terms like connecting flight, open jaw, or ATOL protected isn't just confusing; they're potentially creating a serious problem for the person sitting across the desk.

Ready to practice? Let's go!

Fill in each blank with the correct word. If both words can be used, choose the one that sounds more natural in each situation.

1. There are no seats available for the date that you (requested/recalled).

2. How (flexible/changeable) are you? ( = How much are you willing/able to change your schedule?

3. Would you be (interesting/interested) in renting a car while you're there?

4. We've got some great (deals/dealings) on airplane tickets to Dubai right now.

5. That flight is (full/complete). Let's try to find you a seat on another flight.

6. The (layover/takeover) ( = time you have to wait for your connecting flight) in Paris is two hours.

7. We can (arrange/make) ( = organize) your entire trip.

8. Will you be traveling (alone/lonely)?

9. I booked you a flight on October 1st, (returning/coming) on October 15th.

10. You also qualify for a 10% senior (discount/deal). ( = 10% reduction in price for older people)

11. Will this be a one-way ticket, or a (returning/return) ticket? ( = in the United States, "round-trip ticket" is used)

12. I've heard nothing but (positive/benefits) things about this resort.

13. Are you interested in buying travel (insurance/assurance)?

14. This is probably your best (option/optional).

15. We have a lot of (package/box) deals ( = deals which include air, hotel, and sometimes food/drinks) to Cuba and the Dominican Republic right now.

16. You can (upgrade/increase) to a four-star hotel for $200 more.

17. You'll have to (confirm/conform) your reservation by the end of tomorrow.

18. The ticket has to be (purchased/presented) ( = bought) by Thursday.

19. To pay in (full/complete) = To pay the entire/whole price

20. A passenger's "" (itinerary/journey) is their proposed route of travel (travel plan).