POLITENESS TRAINING FOR HOTEL INDUSTRY WORKERS
topic: How to be polite to guests 7

Answer each question (or address each concern) using the best, most polite response:

1. Would it be possible to rent the conference room?
  Yes. It's $20 per hour for our guests.
  Yes. If you want it, tell me.
  Yes, but it's not free.

2. Is there construction taking place next to our room?
  No need to worry. They've finished their job.
  There was something that needed fixing in the room next to yours. Sorry for any inconvenience.
  Yes, we had to fix something.

3. Do you have a rewards program?
  Yes, do you want it?
  Yes, are you going to join?
  Yes, should I sign you up?

4. Are meals served buffet-style?
  No, there are menus, and you can choose from there.
  No, look at the menu and choose something.
  No, you have to get a menu.

5. Can we get a room away from the elevator?
  No, sorry, I can't help you.
  You have to take this room. No other rooms are available.
  I'm sorry, but this is the only room that's available.

6. Would it be possible for the hotel to arrange for a babysitter?
  No, we can't help you with this.
  I'm sorry, but we don't provide this service.
  I'm sorry, we don't do things like that.

7. Can I get a non-smoking room?
  All our rooms are smoke-free.
  We don't have any smoking rooms.
  Smoking is strictly prohibited in all rooms.

8. Does this price include all the fees and taxes?
  Please pay the city tax.
  It includes everything but the city tax, which you have to pay separately.
  The city tax is not included and you have to pay it.

9. Will the restaurant be open at 10:00 PM?
  No, it won't.
  No, the restaurant closes at 9:00 PM.
  No, but it will be open for breakfast in the morning.

10. Can my friend stay with me tonight?
  No, this is not acceptable.
  I'm sorry, this person has to leave.
  I'm sorry, we don't allow people who aren't registered as guests to stay overnight.

CHECK ANSWERS

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