Healthcare English — Medical Receptionist Conversations 2 AE

Conversations at the medical front desk — from booking to cancellations to handling a patient in distress.

Communication at the medical front desk

A medical receptionist is a gatekeeper, a scheduler, a problem-solver, and often the first face a patient sees when they're worried or unwell. Getting the language right at this stage sets the tone for the whole visit. This exercise practises the full range of reception conversations — from the routine to the challenging.

Ready to practice! Let's go!

Choose the most natural-sounding response. LEVEL: Intermediate

1. I need to see a doctor today.
2. The earliest appointment you have is in three weeks? That's ridiculous.
3. I need to cancel my appointment.
4. I'm calling about a prescription refill.
5. Is my test result back?
6. I've been waiting for 45 minutes.
7. Can I get a copy of my medical records?
8. I don't have insurance.
9. I think I'm having a heart attack.
10. Thank you for fitting me in today.
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More exercises like this Medical Receptionist Vocabulary 1 Browse all Healthcare exercises →
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