POLITENESS TRAINING FOR TRAVEL/TOURISM-RELATED JOBS
topic: The proper way to talk to travelers/passengers in English 5
Part of providing good customer service is knowing the right way to communicate. English has its own "accepted" ways of talking to customers/clients/guests. If you don't use these, or if you use them incorrectly, you might come across ( = be seen) as rude or unprofessional.
In the exercise below, pretend that someone is asking you the question in italics
. Choose the best, most polite response:
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The perfect response.
Non-native speakers of English often give too much or too little information. Their responses are either too brief ("No.", "Yes.", etc.) when they should be longer, or too long when they should be shorter. These exercises will help you practice using English phrases that are perfect for each situation.