Tourism Politeness Training 1

Politeness training for travel and tourism workers — professional English for passenger and traveler interactions.

Vocabulary in context

Tourism professionals often meet people at their most vulnerable travel moment — lost, late, confused, or exhausted after a journey that didn't go as planned. The language in this exercise is the kind that helps in all of those situations: reassuring without being patronising, informative without being overwhelming, and calm in the kind of authoritative way that makes people feel they're being looked after by someone who genuinely knows what they're doing. This exercise covers the Q&A format of real traveller interactions — the questions passengers and tourists ask most, and the responses that actually help rather than just technically answer.

Ready to practice? Let's go!

1. Is this sight worth checking out?
  Of course! You have never heard of it?
  Yes, it's one of our most famous landmarks.
  It's in the brochure so it must be.

2. Excuse me, where's the post office?
  It's right in front of you. Look around.
  Can't you see it? There, next to the bank.
  It's right there - next to the bank.

3. Can you recommend a good cheap hotel?
  No I can't. That's because good hotels are not cheap.
  Many of the cheaper hotels in this neighborhood are really run down.
  Are you looking for a bad experience?

4. Do you have a discount for seniors ( = older people)?
  No, we don't offer discounts.
  No, we don't. It doesn't matter if you're old or not.
  We most definitely do not.

5. Can I bring my dog on the bus?
  No, you're not allowed to do that.
  Are you serious?
  No, of course you can't.

6. Is this neighborhood dangerous?
  Don't worry - you won't get killed.
  I live in this neighborhood!
  No, it's quite safe.

7. Do you have free maps?
  No, but we sell maps. They're 2 euros.
  You can't have it for free. We sell them for 2 euros.
  We can't give it to you. You have to buy it.

8. So, the last bus to the airport leaves at 11:00 PM?
  Yes, that's right.
  Yes, that's what I said.
  Once again, yes.

9. Do I have to pay to go in?
  No. Just go.
  No, it's free.
  No, obviously not.

10. Where does the tour start?
  I was about to tell you in a second.
  Do you know where the National Museum is? Well, then you know where the tour starts.
  It starts in front of the National Museum.

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