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POLITENESS TRAINING
ENGLISH FOR AIRPORT/AIRLINE CHECK-IN WORKERS
topic:
Vocabulary practice test for airport customer service 3
Fill in each blank with the correct word. If both words can be used, choose the one that sounds more
natural
in each situation:
1. You'll have to show the border guard your ticket and your
(board/boarding)
pass.
2. Did your flight arrive late? No, it actually arrived
(ahead/front)
of schedule. ( = earlier than expected)
3. Because of the inconvenience, I'm going to
(upgrade/upend)
( = bump up) your ticket to first class.
4. How do you
(spelling/spell)
your name?
5. I'm going to have to
(consult/console)
( = discuss this) with my manager.
6. Did you check the lost and
(found/find)
to see if your bags are there?
7. Don't worry. Lost bags usually
(show/shake)
up (= appear) within 24 hours.
8. If someone or something is "behind schedule", it is
(late/early)
.
9. The flight will be leaving on
(hour/timetable/time)
. ( = there won't be a delay)
10. You'll have to
(hurry/fast)
- They're almost finished boarding!
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