ENGLISH FOR AIRPORT/AIRLINE CHECK-IN WORKERS
topic: Vocabulary practice test for airport customer service 1

Fill in each blank with the correct word. If both words can be used, choose the one that sounds more natural in each situation.

1. How many (pieces/number) of luggage do you have?

2. The check-in doesn't start (for/until) another two hours.

3. So, you (missed/passed) your connecting flight because of the delay.

4. Since it was the airline's (fault/fall), we'll pay for your hotel and re-book your flight for tomorrow.

5. If you (cancellation/cancel) this ticket, you'll lose all your money. There is no refund for this type of ticket.

6. There's a special (shutter/shuttle) bus that goes/runs between Heathrow and Gatwick.

7. Are you traveling (alone/lonely)? ( = by yourself)

8. The flight will be (boarding/boring) at (departure) gate 55.

9. There's an (overnight/reserved) flight that arrives in Vancouver at 8:00 AM.

10. What name was the reservation (under/over)?

11. Do you have any (hand/arm) luggage? ( = carry-on luggage)

12. That's a little too big to carry on the plane. You'll have to (give/check) it.

13. You flight (gets/makes) in ( = arrives) at 7:00 PM.

14. Next in (line/line-up), please.

15. I'm going have to charge you for the (extra/extroverted) ( = additional) bag.

16. Would you like a window seat or an (aisle/average) seat?

17. Baggage that's over the allowed limit = (Excess/Access) baggage

18. You should arrive at the gate no (later/late) than one hour before your flight.

19. I'm sorry. Your flight has been (cancelled/cancellation/cancel) because of bad weather.

20. Do you have your passport, or some other (form/format) of identification.

21. You'll have to show the border guard your ticket and your (board/boarding) pass.

22. Did your flight arrive late? No, it actually arrived (ahead/front) of schedule. ( = earlier than expected)

23. Because of the inconvenience, I'm going to (upgrade/upend) ( = bump up) your ticket to first class.

24. How do you (spelling/spell) your name?

25. I'm going to have to (consult/console) ( = discuss this) with my manager.

26. Did you check the lost and (found/find) to see if your bags are there?

27. Don't worry. Lost bags usually (show/shake) up (= appear) within 24 hours.

28. If someone or something is "behind schedule", it is (late/early).

29. The flight will be leaving on (hour/timetable/time). ( = there won't be a delay)

30. You'll have to (hurry/fast) - They're almost finished boarding!

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