POLITENESS TRAINING FOR RESTAURANT/BAR STAFF
topic: The right way to talk to customers/clients in English 1
Part of providing good customer service is knowing the right way to communicate. English has its own "accepted" ways of talking to customers/clients/guests. If you don't use these, or if you use them incorrectly, you might come across ( = be seen) as rude or unprofessional. In the exercise below, pretend that someone is asking you the question in italics. Choose the best, most polite response:
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Don't worry about having to speak English. Many people who aren't fluent in English are afraid to communicate in English. They're afraid that they'll make mistakes, that people won't understand them, that they won't understand what people say, etc. You have to remember that since English is so widely used all over the world, most English-speaking people have a lot of experience hearing/talking to non-native speakers. We know that people make mistakes and that's alright :) Don't worry about it - There's no better way to improve your knowledge of English than by speaking... and speaking to customers is a great start!