English/ESL for working in a hotel - Talking with guests: General reception 3/title> <meta http-equiv="content-type" content="text/html;charset=iso-8859-1"> <meta content="A Abalian" name="author"> <meta content="EnglishForMyJob.com - English/ESL for working in a hotel - Talking with guests: General reception 3" name="description"> <meta content="EnglishForMyJob.com - English/ESL for working in a hotel - Talking with guests: General reception 3" name="keywords"> <link href="efmj.css" type="text/css" rel="stylesheet"> <script type="text/javascript"> window.google_analytics_uacct = "UA-5617445-5"; </script> <script language="JavaScript" src="lefgjs3.js" type="text/javascript"></script> </head> <body bgcolor="#333333">  <div id="container"> <div id="top"> <a href="index.html"><img src="header.gif" alt="EnglishForMyJob.com - English exercises for hospitality industry workers" width="760" height="60" border="0"></a></div> <div id="leftnav"> <a style="color:#006699;font-weight:bold;" href="index.html">HOME</a> <br><br> <img src="pick.gif" alt="Pick a category" width="180" height="24" border="0"><br> <img src="circlenav.gif" alt="" width="7" height="8" border="0"> <a href="ell_foodandbeverage.html">Food & Beverage</a> <span class="greysmall">(restaurants, cafes, bars, catering, etc.)</span><br> <img src="circlenav.gif" alt="" width="7" height="8" border="0"> <a href="ell_hotelindustry.html">Hotel Industry</a> <span class="greysmall">(hotels, resorts, spas, etc.)</span><br> <img src="circlenav.gif" alt="" width="7" height="8" border="0"> <a href="ell_traveltourism.html">Travel/Tourism</a> <span class="greysmall">(travel agents, tour guides, flight attendants, etc.)</span><br> <img src="circlenav.gif" alt="" width="7" height="8" border="0"> <a href="ell_politeness.html">Politeness Training</a> <span class="greysmall">(the right way to speak to customers/guests in English)</span><br> <br><br> <img src="otherwebsites.gif" alt="Our other websites" width="180" height="24" border="0"><br> <a href="http://www.learnenglishfeelgood.com/">LearnEnglishFeelGood.com</a> <span class="greysmall">(ESL portal with lots of great resources)</span><br> <a href="http://www.businessenglishsite.com/">BusinessEnglishSite.com</a> <span class="greysmall">(Business English exercises)</span><br> <a href="http://www.eslpdf.com/">ESLPDF.com</a> <span class="greysmall">(Printable ESL worksheets)</span><br> <a href="http://www.infosquares.com/">Infosquares.com</a> <span class="greysmall">(Listening and Reading Comprehension exercises plus an ESL blog)</span><br> <br> <script type="text/javascript"> </script> <script type="text/javascript" src="http://pagead2.googlesyndication.com/pagead/show_ads.js"> </script> <br><br> <a style="color:#006699;font-weight:bold;" href="http://www.learnenglishfeelgood.com/contactus.asp">CONTACT US</a> <br><br> <a style="color:#006699;font-weight:bold;" href="http://www.englishformyjob.com/links.html">LINKS</a> <br><br> </div> <div id="content"> <br> <br> <span class="dkblue">ENGLISH FOR HOTEL EMPLOYEES</span> <br>topic: <b>Talking with guests: General reception 3</b> <br><br> <script type="text/javascript"></script> <script type="text/javascript" src="http://pagead2.googlesyndication.com/pagead/show_ads.js"> </script> <br><br>  Practice English with us! This exercise is for hotel concierges, bellhops, reception desk workers, managers, etc. It will help you have better conversations in English. A guest wants some information from you. Choose the most <i>natural-sounding</i> response:<br> LEVEL: <strong>Medium/Hard</strong> <br><br><br> <form name="quiz" action="">  1. <em>I'd like to file a complaint with the manager.</em> <br> <input type="radio" name="q1">There's a conference in the hotel this weekend.<br> <input type="radio" name="q1">He's not around right now, but I'll have him call you as soon as possible.<br> <input type="radio" name="q1">The manager likes to complain, but he's a good person.<br> <br> 2. <em>Hi, I have a reservation. My name is McAlister.</em><br> <input type="radio" name="q2">Spelling?<br> <input type="radio" name="q2">I don't know how to spell that.<br> <input type="radio" name="q2">OK. How do you spell your last name?<br> <br> 3. <em>How do I get to your hotel from the airport?</em><br> <input type="radio" name="q3">Our shuttle bus runs until 11:00 PM<br> <input type="radio" name="q3">We have a shuttle bus that runs to and from the airport.<br> <input type="radio" name="q3">Public transportation is not very convenient here.<br> <br> 4. <em>How far is your hotel from the train station?</em> <br> <input type="radio" name="q4">We're about 2 kilometers away.<br> <input type="radio" name="q4">You can come by taxi.<br> <input type="radio" name="q4">The fact that we're located close to the train station makes us a very convenient choice.<br> <br> 5. <em>I think the taxi driver cheated me!</em> <br> <input type="radio" name="q5">You have to make sure that the taxi driver uses the meter.<br> <input type="radio" name="q5">The best way to get to the airport is by taxi.<br> <input type="radio" name="q5">Sometimes you have to wait a long time for a taxi to come.<br> <br> 6. <em>Is it safe to walk alone around here?</em><br> <input type="radio" name="q6">Yes, we care about your safety.<br> <input type="radio" name="q6">Safety first!<br> <input type="radio" name="q6">Yes, this is a very safe neighborhood.<br> <br> 7. <em>Where is the conference room?</em><br> <input type="radio" name="q7">It's on the second floor.<br> <input type="radio" name="q7">There is a conference this weekend.<br> <input type="radio" name="q7">Would you like a room?<br> <br> 8. <em>How do I get to the conference room?</em><br> <input type="radio" name="q8">Take the elevator up to the second floor and turn right. You'll see the door marked "Conference Room."<br> <input type="radio" name="q8">Take the elevator up to the second floor and turn right. You'll see the door named "Conference Room."<br> <input type="radio" name="q8">Your room is on the third floor. You can take the elevator or the stairs.<br> <br> 9. <em>Hmm... that's a little out of my price range.</em> <br> <input type="radio" name="q9">Will you be paying by cash or credit card?<br> <input type="radio" name="q9">OK. Let's see if we can find you something more affordable.<br> <input type="radio" name="q9">OK. When will you be leaving?<br> <br> 10. <em>Why do I have to leave my passport?</em> <br> <input type="radio" name="q10">You have leave your passport at the reception desk.<br> <input type="radio" name="q10">Give me your passport, please.<br> <input type="radio" name="q10">It's hotel policy. All guests have to leave their passports at the reception desk for the duration of their stay.<br><br> <a href="#" onClick="checkscore(document.quiz)">CHECK ANSWERS</a> <br><br><br> </form> <script type="text/javascript"></script> <script type="text/javascript" src="http://pagead2.googlesyndication.com/pagead/show_ads.js"> </script> <br><br> <a href="ell_hotelindustry.html">BACK TO LIST OF EXERCISES</a> <br><br> <div style="width:450px;background:#eeeeee;border:1px solid #99ccff;padding:10px;"> <br> <img src="didyouknow.gif" alt="" width="216" height="21" border="0"><br> <br> The most expensive cities in Europe (hotel rates): 1) Moscow (Russia) - €245 per night; 2) Venice (Italy) - €160 per night; 3) London (England) - €145 per night; 4) Geneva (Switzerland) - €140 per night; Rome (Italy) - €135 per night. <br> </div> <br><br> </div> <div id="bottom"> <div style="padding:5px;"> (c) 2008-2010 LearnEnglishFeelGood.com unless otherwise stated - All rights reserved - Please don't reproduce without permission </div> </div>  </div> <br><br> <script type="text/javascript"> var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); </script> <script type="text/javascript"> try { var pageTracker = _gat._getTracker("UA-5617445-5"); pageTracker._trackPageview(); } catch(err) {}</script> </body> </html>