English/ESL for working in a hotel - Talking with guests: General reception 1

HOME

Food & Beverage (restaurants, cafes, bars, catering, etc.)

Hotel Industry (hotels, resorts, spas, etc.)

Travel/Tourism (travel agents, tour guides, flight attendants, etc.)

Politeness Training (the right way to speak to customers/guests in English)

LearnEnglishFeelGood.com (ESL portal with lots of great resources)
BusinessEnglishSite.com (Business English exercises)
ESLPDF.com (Printable ESL worksheets)
Infosquares.com (Listening and Reading Comprehension exercises plus an ESL blog)

CONTACT US

LINKS

ENGLISH FOR HOTEL EMPLOYEES
topic: Talking with guests: General reception 1

Practice English with us! This exercise is for hotel concierges, bellhops, reception desk workers, managers, etc. It will help you have better conversations in English. A guest wants some information from you. Choose the most natural-sounding response:
LEVEL: Easy

1. Can someone bring my bags up to my room?
  I'll get someone to do that right away.
  I'll get the bags into your room.
  Are you going to take the bags yourself?

2. Do you have valet parking?
  Yes, I'll get someone to park your car.
  Yes, you can park it in the parking lot around the corner.
  No, we don't have free parking.

3. Can I stay an extra night?
  $100 per night.
  We don't accept credit cards.
  I'm sorry, but we're all-booked for tonight.

4. Where can I get a taxi into the city?
  Yes, you can get there by taxi.
  I'll call you a cab/taxi.
  It's not too expensive.

5. Can you give me a different room? This one is too small.
  I'm sorry it's so small.
  Yes, would you like to pay for the extra room by credit card?
  I'm sorry but it's the biggest room we have available right now.

6. Is there a restaurant nearby?
  There's a Chinese restaurant right across the street.
  There are many good restaurants in our city.
  Chinese food.

7. Can my guests stay in my room overnight?
  Yes, but they have to register at the reception desk.
  We have many international guests staying at our hotel.
  Would you like to reserve a room for your guests?

8. I'd like a room for three nights.
  How many nights will you be staying?
  All of our rooms are non-smoking.
  Would you like a room with one bed or two?

9. Can I pay cash?
  No, we only accept cash.
  That'll be $300 for four nights.
  Of course.

10. I don't want my sheets changed every day.
  There's a card you can put on your door handle to let the cleaning staff know.
  Yes, it's part of room service.
  The cleaning staff does that every day.

CHECK ANSWERS

BACK TO LIST OF EXERCISES

The most expensive cities in Mexico, Central and South America (average hotel room rates): 1) Cancun (Mexico) - $200 per night; 2) Rio de Janeiro (Brazil) - $165 per night; 3) Santiago (Chile) - $145 per night; 4) Buenos Aires (Argentina) - $135 per night; 5) Sao Paolo (Brazil) - $125 per night.