EnglishForMyJob.com - English exercises for hospitality industry workers

  


HOME

Pick a category
 Food & Beverage (restaurants, cafes, bars, catering, etc.)
 Hotel Industry (hotels, resorts, spas, etc.)
 Travel/Tourism (travel agents, tour guides, flight attendants, etc.)
 Politeness Training (the right way to speak to customers/guests in English)

EnglishForMyJob.com worksheet package

Our other websites
LearnEnglishFeelGood.com (ESL portal with lots of great resources)
BusinessEnglishSite.com (Business English exercises)
ESLPDF.com (Printable ESL worksheets)
Infosquares.com (Listening and Reading Comprehension exercises plus an ESL blog)



CONTACT US

LINKS



ENGLISH FOR HOTEL AND RESORT STAFF
topic: General English vocabulary for talking to guests 3



This exercise is for anyone who works in a hotel, motel, resort, etc. and wants to improve their English in order to server customers better. Fill in each blank with the proper (best) response from the list on the right:

messages
system
extra
charged
receipt
machine
card
fitness
baggage
offers
1. We you an additional $5 for the two long-distance calls that you made.

2. There are no for you.

3. You can leave your here until 5:00 PM.

4. This is a service that the resort to all its guests.

5. There's a center on the second floor.

6. We use (swipe) keys.

7. I can't check the status of your reservation because our ( = computer) is down right now.

8. I'm printing out your right now.

9. I'll bring you some blankets.

10. There's a fax in the main lobby.







If you're unsure about why a certain answer is correct, ask us.




BACK TO LIST OF EXERCISES




€ 125 will get you a five-star hotel in Bali, Montreal, Jerusalem, and Budapest, a three-star hotel in Chicago, Boston, or Miami, and (only) a two-star hotel in Moscow or New York.


(c) 2008-2012 EnglishForMyJob.com unless otherwise stated. All rights reserved. Please don't reproduce without permission.