Providing good customer service is an art. Part of this art is knowing the right (accepted) things to say when talking to a client, customer, passenger, etc. The exercises below will help you learn and practice the right way to talk to your customers in English. They will train you to sound more "natural" when speaking English, which will lead to a better experience for both you and the people you talk to:
Politeness training for hotel industry workers (ESL/ELT) 1
Politeness training for hotel industry workers (ESL/ELT) 2
Politeness training for hotel industry workers (ESL/ELT) 3
Politeness training for hotel industry workers (ESL/ELT) 4
Politeness training for hotel industry workers (ESL/ELT) 5
Politeness training for restaurant and bar staff (ESL/ELL) 1
Politeness training for restaurant and bar staff (ESL/ELL) 2
Politeness training for restaurant and bar staff (ESL/ELL) 3
Politeness training for restaurant and bar staff (ESL/ELL) 4
Politeness training for restaurant and bar staff (ESL/ELL) 5
Politeness training for travel/tourism related jobs (ESL/ELL) 1
Politeness training for travel/tourism related jobs (ESL/ELL) 2
Politeness training for travel/tourism related jobs (ESL/ELL) 3
Politeness training for travel/tourism related jobs (ESL/ELL) 4
Politeness training for travel/tourism related jobs (ESL/ELL) 5